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Sentence Correction: Pronoun Questions - The word/term

The term "spam" __________ network abuse, particularly junk E-mail and massive junk postings to USENET.

Correct!

The correct way to connect a word or a term with what this word or term defines/describes/refers to is not by is but by the words defines/describes/refers to.

The correct answer is refers to.

Incorrect. Spam is network abuse, particularly junk E-mail and massive junk postings to USENET. The term "spam" is not any of these.

Remember that the correct way to connect a word or a term with what this word or term defines/describes/refers to is not by is/means but by the words defines/describes/refers to.

The correct answer is thus refers to.

is
refers to

I don't know