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According to the passage, which of the following best describes American consumer expectations?
Americans expect services that come standard, or are included in the price of their ticket.
Although the last sentence of the passage tells us that American prefer excellent service to cheap fares, the passage does not state that Americans would pay any price for a flight with excellent service. Remember to look only for what is stated explicitly in the passage.
Although this is a logical conclusion, the passage does not state that Americans expect courteous service.
The last sentence of the passage states that Americans prefer excellent service to cheap fares.
The last sentence of the passage states that during discretionary travel, Americans prefer cheap flights to better standards of service.